Reward Points FAQ
1. What is the Reward Points Program?
To thank you for your continued support, we offer a Reward Points Program as a way to give back to our valued customers. The program is simple: as a registered customer, you earn Reward Points on every purchase made at Onestop Digital. These points can be used to get discounts on future orders.
Please note: Reward Points are only available to registered users. Orders placed as guests are not eligible for points.
2. How does the program work?
Reward Points are calculated based on the total order amount (excluding shipping) and are credited to your account once the order has been dispatched. You can log in to your account at any time to check your current points balance.
When placing a new order, you can choose to redeem your available points during checkout.
3. How many points do I earn?
Currently, you earn 1 Reward Point for every £1.00 spent. Each point is worth £0.005.
Example: 1,000 points = £5.00 discount.
We reserve the right to change the earning rate without prior notice.
4. How do I redeem my Reward Points?
If you have Reward Points in your account, you can use them at checkout to reduce the cost of your order. If your points do not cover the full amount, you will be required to pay the remaining balance using a regular payment method.
5. Minimum order value to redeem points
Reward Points can only be redeemed on purchases of £150 or more.
6. Is there a maximum limit to how many points I can use per order?
No. There is no maximum limit. You can use all of your available points on a single order if you wish.
7. Will I still earn points if I pay partly with Reward Points?
Yes. You will still earn Reward Points for the portion of your order not paid using points.
Example: If your order is £200 and you use 1,000 points (£5), you will earn points on the remaining £195 (i.e. 195 points).
8. Are there product restrictions?
Reward Points can only be applied to products with a value of £150 or more.
9. Terms and Conditions
- Reward Points are only available to registered customers.
- Points are valid only for purchases made at Onestop Digital.
- Reward Points are non-refundable and cannot be exchanged for cash.
- Points cannot be transferred between accounts.
- No points will be issued for cancelled or refunded orders.
- Onestop Digital reserves the right to modify or terminate the Reward Points Program at any time without prior notice or liability.
