Payment & Shipping
All credit and debit card transactions are securely handled by PayPal.
For new customers who have chosen to pay by PayPal or credit/debit cards and wish to have their orders shipped to an unconfirmed address, we might require to ask for proof of address/identity before we can process their orders.
All prices shown on our website include FREE DELIVERY* and are VAT/GST FREE** guaranteed, hence the prices you see here are all you need to pay. VAT-free. NO hidden charges. NO import charges to worry about. Please refer to our "FAQs" or "terms & conditions" section for full details.
For orders sent to the United Kingdom, please choose to pay in GBP only, otherwise orders will be cancelled and refunded, in which case we cannot be held responsible for money loss due to currency exchange.
Australian Dollar (AUD) and New Zealand Dollars (NZD) can only be used for orders sent to Australia and New Zealand respectively. If AUD and NZD are wrongly selected, we will cancel the orders and issue full refunds, in which case we cannot be held responsible for money loss due to currency exchange.
For orders sent to Euro zone (namely Belgium, Germany, Ireland, Spain, France, Italy, Luxembourg, the Netherlands, Austria, Portugal, Finland, Greece, Slovenia, Cyprus, Malta, Slovakia and Estonia), please choose to pay in Euro only, otherwise orders will be cancelled and refunded. In any case, we cannot be held responsible for money loss due to currency exchange.
All our prices include FREE delivery. *
We offer a 100% compensation for loss of items during transit, i.e., a replacement will be provided as soon as the courier company confirms loss of the package.
If the items you have ordered are in stock, we will try our best to despatch your order within 24 hours (Monday-Friday, excluding public holidays), provided your payment has been cleared. If your order cannot be despatched within 3 working days for some unforeseen reasons, we will inform you by email with our explanation and an estimated despatch date.
If your package is not delivered due to reasons out of our control and returned back to us, you are required to pay for the reposting cost to have the package resent.
* Please note that free delivery only applies to orders shipped to United States, United Kingdom, Australia, Canada, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Virgin Islands and New Zealand. For all other countries, a small shipping surcharge will be applied at checkout.
** VAT/GST Free Guarantee only applies to orders shipped to Australia, Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom and United States. For these countries, we will reimburse all import charges in full if incurred, namely VAT, GST, import duty and courier handling charge.