1. Purchasing

All credit and debit card transactions are securely handled by PayPal.

Bank transfer and cash/cheque deposit to our UK bank account are also accepted. If you choose to pay via bank transfer or cash/cheque deposit, a 2% discount will be applied at the Checkout. Simply make your payment less the discount shown.

Please note that if you do not deduct the discount from your payment, we will consider that you have declined this 2% discount offer, therefore we will not issue a refund afterward.

Please note that bank transfer and cheque need to be cleared by the bank. Clearing process might take 3-5 working days, and we cannot despatch your order until your payment is cleared.

We always make sure our prices are among the cheapest on the internet. Please let us know if you can find same products cheaper elsewhere, and we will try our best to match or make our prices even cheaper.

If you pay by credit/debit card, we will NOT accept PO Boxes or any other mailbox services as your delivery address.

All our prices are "VAT Free" guaranteed, meaning we will reimburse all import charges if any. In other words, the prices you see on our website are all you need to pay. DUTY FREE. No hidden charges. More details for this VAT Free Guarantee can be found below.

In the unlikely event that we run out of stock prior to your order being despatched, we will email you informing you how long we would expect to have new stock to come in.

Please choose the correct currency for your country when placing your order. In the case of a refund, we are not responsible for any money loss caused by currency exchange if incorrect currency is used.

For new customers who have chosen to pay by PayPal and wish to have their orders shipped to an unconfirmed address, we might require to ask for proof of address/identity before we can process their orders.

For new customers who have chosen to pay by Bank Transfer, proof of address and identity (eg. driving licence, passport, utility bills or bank statements) would have to be emailed or faxed to us before we can process their orders.

2. Shipping

All our prices include FREE delivery.**

Please note that if you paid via PayPal (credit /debit cards), we can only send your orders to an address that has been confirmed by PayPal.

For unconfirmed addresses, we might require the customers to provide us with proof of address or identity.

Unless otherwise stated, our delivery methods are outlined below.

For a product priced £320.00 or above, an internationally renowned courier service, FedEx, will be used and their tracking system can be found at FedEx. It usually takes 2 working days to arrive to most destinations.

Product priced at £319.99 or below will be shipped via Registered Airmail operated by Hong Kong Post. It normally takes 5-8 working days to arrive to most countries. Packages can be tracked here.

All flashguns, memory cards, filters and accessories will be shipped via Airmail.

Please note that our shipping policy is based on individual products, not on total purchase value. Example 1: if you order two items valued at £140 and £190, we will send these two items via registered airmail even though the total purchase value is over £320; Example 2: if you order two items valued at £130 and £330, we will send one item via registered airmail, one via FedEx.

We offer a 100% compensation for loss of items during transit, i.e., a replacement will be provided as soon as the courier company confirms the loss of the package. If the pacakge has been delivered according the tracking system of FedEx, Speedpost or Hong Kong Post, you will not be entitled to file any claims. In such cases, it will be the customer's responsibility to contact the post office or courier company in their countries, whose telephone numbers will be available on request. We will also try to assist you as much as we can.

Replacement can only be arranged if the courier company has confirmed to us the loss of the package.

If the items you have ordered are in stock, we will try our best to despatch your order within 48 hours (Monday-Friday, excluding public holidays in Hong Kong), provided your payment has been cleared. If your order cannot be despatched within 3 working days for some unforeseen reasons, we will inform you by email with our explanation and an estimated despatch date.

Please note that the above delivery speeds are quoted by the courier companies, hence we cannot be blamed or held responsible for any delays after despatch. Delays do occasionally happen and are mainly due to customs clearance.

If your package is not delivered due to reasons out of our control and returned back to us, you are required to pay for the reposting cost to have the package resent.

** Please note that free delivery only applies to orders shipped to United States, United Kingdom, Australia, Canada, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Virgin Islands and New Zealand. For all other countries, a small shipping surcharge will be applied at checkout.

3. Credit Card Security

All credit and debit card transactions are handled by PayPal on their own SSL secured server.

PayPal take security very seriously, and they assure your credit card details are securely sent from your computer to PayPal, with 128-bits industry standard SSL (Secure Sockets Layer protocol) encryption.

The credit card security statement from PayPal can be found here.

Onestop-Digital will not be given your credit or debit card details from PayPal. All we receive from PayPal is a message informing us that they have received your payment.

4. VAT & Import Duty

All our prices include "VAT Free" guarantee, meaning we guarantee that you will not have to pay any import charges (namely import duty, courier handling fees, VAT and GST), i.e., DUTY FREE. If you are asked to pay import charges when you receive your package, please pay the customs as requested and send the original customs receipt to us. We will then reimburse such charges upon receiving the receipt. We would like to remind our customers to make a photocopy of the receipt before posting the original copy.

Please note that we cannot reimburse import charges if you cannot provide us with the customs receipt.

If you wish to reclaim VAT, please use the "VAT Reclaim" link or click here and fill in all the details. After submitting the VAT Reclaim form, please post the original copy of the VAT receipt to Onestop Digital, Unit 2A, 11-13 Sau Chuk Yuen Road, Kowloon City, Hong Kong. As soon as we receive the receipt, we will issue a VAT refund to you.

Please note that VAT Reclaim form has to be submitted within 60 days from the day we despatched your order. After this period, we will no longer be responsible for any import charges that you might have already paid.

At the moment, this VAT Free guarantee only applies to orders shipped to the United Kingdom.

If you have any queries on any custom issue, please do not hesitate to contact us and we will be happy to assist you in any way.

5. Bank Transfer/Bank deposit

For new customers who have chosen to pay by Bank Transfer, proof of address and identity (eg. driving licence, passport, utility bills or bank statements) would have to be emailed or faxed to us before we can process their orders.

Depending on which bank you are sending your payment from, it may take up on 3-5 working days for the payment to reach our bank accounts. Onestop-Digital cannot be held responsible for any error or delay occurring during the transfer.

We will despatch your order when your payment has reached our bank account.

Any bank charges would have to be paid by the customers. Failing to do this will result in delayed despatch until outstanding payment is received.

For customers in the UK, you can also deposit cash or cheque into our bank account at any HSBC branch. Please ask the branch, where you make your deposit, for their sort code and inform us via the Contact Us link, so that we know who has made the payment. Please note that cheques usually take 3-5 working days to clear, and we will not despatch your order until your cheque is cleared.

6. Privacy

The information we obtain from you will only be used to process your order. This includes customer's name, postal address, email address and telephone number. We do NOT use this information for any other purposes.

Onestop-Digital will NOT disclose your personal information to any third parties. The only exception to this rule is: we respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

Your personal data will be held on our computer, which is behind a firewall and not directly connected to the internet.

Onestop-Digital does not store your credit card details.

Onestop-Digital does not create cookies on your computer. See below for more details.

If you have an enquiry or concern about our privacy policy, please do not hesitate to contact us.

7. Warranty

Unless otherwise stated, we offer 12 months "Return to Hong Kong" warranty for all of our cameras from the date we despatch your order.

Please note that some products on our site do come with international warranty. If this is the case, it would be stated in the product description.

This warranty is not transferable, i.e., if our customers sell or give away their cameras, the new owners will not be entitled to inherit the warranty.

We also offer 6 months warranties for all our flashguns and camera lenses. Same conditions apply.

This warranty does not cover any consumable items, accessories, cosmetic damage or loss to any software programs/data, damage due to accident, misuse, abuse, negligence, improper voltage supply, unauthorised repair, modifications of the product.

Some products come with Japanese or Hong Kong warranty cards, customers are required to provide us with these cards when repair is required.

8. Use of "Cookies"

Onestop-Digital does not set cookies on your computer (A cookie is a small amount of data, that is sent to your browser from a website and stored on your computer's hard drive. A website can then later access the cookies it has already sent to you).

If you choose to use our shopping cart and/or pay us by credit/debit cards (both processes are handled by PayPal), PayPal will create cookies on your computer. These cookies are either temporary or long-lasting. Temporary cookies expire and no longer have any effect, once you log out or close your browser. Long-lasting cookies are encoded so that your email address and other information can only be interpreted by PayPal. You will find a PayPal statement on their use of cookies here.

9. Returns Policy

We cannot accept your request for returning your order if you have accepted delivery of your order, unless there is a manufacturer's fault with the product, in which case you will need to inform us within 3 days of receiving your order. Please note that faulty product has to be returned in same condition as sold and undamaged.

Product can only be returned if in original manufacturer's packaging, same condition as sold, with all documentation and blank warranty cards (if any). Please do not place stickers or shipping labels on the original manufacturer's package. For your own protection, insure the package and ship via a trackable method. Onestop Digital is not responsible for lost or damaged packages. Please also note that we will not be responsible for the return postage to Hong Kong, however we will ship a replacement or repaired product at our cost.

Upon receiving your returned order, we will inspect the faulty product. Depending on circumstances, we will then repair the fault or provide you with a replacement if our techincal staff approves that the product does indeed carry a manufacturer's fault.

If our techincal staff does not agree with your claim and the product functions normally, we will return the item upon receiving from you a postage cost.

Lens dust and LCD dead pixels will not be considered as fault, therefore products cannot be returned for any of these reasons.

If the product is not defective but you are not satisfied with your purchase, you may return the product for a refund. We have to be notified by email within 3 days of receipt. Please note that shipping & postage cost and 12% restocking fees will be deducted from the refund. All returned products must be free from damage of any kind and be in its original factory box with all original packing materials, warranty cards, manuals, accessories and any other materials included.

10. eBay Listings

Please note that Onestop Digital's offers, discounts, terms and policies listed on our website do not apply to any of our eBay listings.

Terms regarding payment, delivery, warranty and customs issue for our eBay listings are clearly outlined in the eBay listing descriptions, and they are totally unrelated to the terms shown on our website.

11. Our Rights

We reserve the right to cancel order and issue full refund if:

1. there is a pricing error;
2. the delivery address provided by the buyer is a PO Box or other similar mailbox services;
3. the price in a wrong currency is chosen; or
4. the buyer does not respond to our email within one week.

We also reserve the right to delay despatch if:

1. we only receive a part payment; or
2. the buyer does not respond to our email regarding his/her order.

We reserve the right to change these terms and conditions.

None of our terms and conditions affect your statutory rights. If you have any queries, please do not hesitate to contact us.