Payment Methods

We accept most major credit and debit cards via PayPal's high security 128-bits encryption.

You can also pay by bank transfer. For customers in the UK, you can even deposit cash/cheque directly into our UK bank account at any HSBC branch.

If you choose to pay via bank transfer or cash/cheque deposit, you can enjoy a 2% discount at the Checkout.

Bank transfer and cheque need to be cleared by the bank. Clearing process might take 3-5 working days, and we cannot despatch your order until your payment is cleared.

For new customers who have chosen to pay by PayPal and wish to have their orders shipped to an unconfirmed address, we might require to ask for proof of address/identity before we can process their orders.

For new customers who have chosen to pay by Bank Transfer, proof of address and identity (eg. driving licence, passport, utility bills or bank statements) would have to be emailed or faxed to us before we can process their orders.

All prices shown on our website include FREE DELIVERY** and are VAT FREE guaranteed, hence the prices you see here are all you need to pay. VAT-free. NO hidden charges. NO import charges to worry about. Please refer to our "FAQs" or "terms & conditions" section for full details.

Shipping

All our prices include FREE delivery. **

All orders are shipped from Hong Kong.

Unless otherwise stated, our delivery methods are outlined below.

For a product priced £320.00 or above, an internationally renowned courier service, FedEx, will be used and their tracking system can be found at FedEx. It usually takes 2 working days to arrive to most destinations.

Product priced at £319.99 or below will be shipped via Registered Airmail operated by Hong Kong Post. It normally takes 5-8 working days to arrive to most countries. Packages can be tracked here.

All flashguns, memory cards and filters will be shipped via Airmail.

Please note that our shipping policy is based on individual products, not on total purchase value. Example 1: if you order two items valued at £140 and £190, we will send these two items via registered airmail even though the total purchase value is over £320; Example 2: if you order two items valued at £130 and £330, we will send one item via registered airmail, one via FedEx.

We offer a 100% compensation for loss of items during transit, i.e., a replacement will be provided as soon as the courier company confirms the loss of the package. If the pacakge has been delivered according the tracking system of FedEx or Hong Kong Post, you will not be entitled to file any claims. In such cases, it will be the customer's responsibility to contact the post office or courier company in their countries, whose telephone numbers will be available on request. We will also try our best to assist you as much as we can.

Replacment can only be arranged if the courier company has confirmed to us the loss of the package.

If the items you have ordered are in stock, we will try our best to despatch your order within 48 hours (Monday-Friday, excluding public holidays in Hong Kong), provided your payment has been cleared. If your order cannot be despatched within 3 working days for some unforeseen reasons, we will inform you by email with our explanation and an estimated despatch date.

Please note that the above delivery speeds are quoted by the courier companies, hence we cannot be blamed or held responsible for any delays after despatch. Delays do occasionally happen and are mainly due to customs clearance.

If your package is not delivered due to reasons out of our control and returned back to us, you are required to pay for the reposting cost to have the package resent.

** Please note that free delivery only applies to orders shipped to United States, United Kingdom, Australia, Canada, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Virgin Islands and New Zealand. For all other countries, a small shipping surcharge will be applied at checkout.